"Its christmas and my baby actually throw her bottle out of the window.. i got panicked google for 1 pura kiki bottle selling online. And i made a clumsy mistake few time without looking at the order no. And i forget the amt actually. Immediate email the seller to ask the error i made. Immediately within a second she reply while having a good time with her family on christmas. I was touch by her prompt reply. Thank you seller and i m so sorry."
Ana Mellisa, Singapore
[Note from the Pur'itsy team: Please don't apologise - we're more than happy to help, and really glad we made a difference! :)]
"Love the website super easy to use and fuss free. Got my new bottles today! Great job."
"I have received my Pura bottles this morning and I am a very satisfied customer. I also appreciate the early shipment as we are excited for the bottles so our daughter can use it. Thank you also to Uncle who delivered the items, he is very friendly and kind. My family and I support and practice clean and green as much as we can especially in the house. Again, thank you very much and I assure you that I will be a repeat customer."
"Very responsive customer service both by WhatsApp and email. A little pricey but love your range of products. Very happy I discovered you!"
"Excellent service! Even from the delivery guy who sounded very professional over the phone. I got my loot the very next day after I placed my order on a Sunday!"
Anonymised survey response
"Huge thanks for the prompt and personable service. The Lifefactory products you carry were a lifesaver for my baby - she has only drank out of Lifefactory glass bottles, which are nowhere to be found in mainstream stores here. Love that you're making it possible for parents in Singapore to access some of the best baby brands out there."
"I had a very positive experience with my purchase. I opted for self collection and could do do within 2 days of my order. Min was very friendly and helpful and assisted me with my inquiry about some other products that are not currently available in Singapore yet. Appreciate the extra effort she put into assisting me! Will definitely consider buying more from Puritsy again!"
Jocelyn Yan, Singapore
"I would give 2 thumbs up for the same day purchase and delivery! Best online shopping experience I have had so far, products are in excellent condition, and there was extremely good follow up and updates on delivery status. I would give you a 6 out of 5 =p"
Jeanne Ng, Singapore
"Received in good condition. Very fast n efficient service. Will definitely recommend to my friends. A very happy experience :)"
Astha Chiam, Singapore
"I love your products! And the delivery man was really polite and punctual. Will definite shop with you again:)"
"I have shopped at Puritsy and will continue to do so. The owner, Min, is very knowledgeable and prompt with her replies (I got an email from her at 5am!). The prices are competitive compared to other retailers and I appreciate the carefully curated collection that Puritsy has on its website."
Jean Lim, Singapore
"On a scale of 5, I will rate both products and service a perfect 5:) However, I would love to see more products for children above 7yo. Your products for feeding seems more suitable for younger kiddos. As a young online store, I would say I'm pretty impressed by your set up. Your service is excellent. Will definitely recommend to other parents."
Cynthia Goh, Singapore
"Great experience! A well-researched and lovingly-curated range of some of the most premium baby wares on the market. Shopping here has been an educational experience in beautifully-designed, toxin-free and eco-friendly products that have performed beyond all expectations. The great customer service and super fast delivery doesn't hurt either!"
"A fantastic range of products and great service. Thank you for doing so much research to find these baby and eco-friendly products for us!"
Marigold Duncan, Singapore
"The owner was very knowledgable and understanding, the products are great and the prices were very comparable to Amazon. I was so glad to find your store at SNS."
Erin O'Connell, Singapore